CAROL J.D. PURCELL
Objective: Leadership position; specialist in
customer service support and training
Highlights of Qualifications
- Twelve years of administrative and management experience
- Resourceful in solving problems and maximizing resources
- Talent for balancing long range vision with attention to detail
- Effective in promoting a positive, productive work environment
- Ability to set and achieve goals, and to work well under pressure
- Work effectively both as a team player and independently
- Well versed in Quality Circles
Professional Experience
Management / Supervision
- As Department Manager responsible for recruitment and training of employees
- Trained employees in developing and maintaining good customer relations, and to effectively negotiate and resolve customer service problems
- Successfully built a cooperative work team and promoted a productive environment by:
- - delegating jobs in accordance with employee skills and abilities
- - treating employees with respect and encouraging open communication
- - welcoming constructive criticism and input on productivity improvements
- - support morale by sharing letters of appreciation from customers
Organizing / Administrative
- Responsible for computer related activities ranging from inventory to processing E-mail
- Responsible for re-organizing work teams and training matrix in the department
- Developed, revised, and managed vacations processes within the department
- Scheduled and staffed training classes on an annual basis
- Managed and developed national parts emergency order desk
PC Computer Literacy / Skills
- In-depth knowledge of Microsoft Windows operating systems
- - Includes specialist skills using:
Microsoft Office [Word, Excel, Power Point, Access, Outlook],
Microsoft Publisher, Microsoft Front Page
- - Sun Star Office
- - Corel Word Perfect
- - Paint Shop Pro
- - Adobe:
Acrobat, Photoshop, Illustrator
- - Macromedia:
Dreamweaver, Flash, Freehand, Fireworks
- - HTML / CSS
Arachnophilia, Coffee Cup, Home Site, Hot Dog
- Well versed using Macintosh computers
- - Adobe platform software
- - Macromedia platform software
- - Appleworks, Claris Works
- Skills equivalent to A+ Certificate
- - Build and maintain computers
- - Hardware and software conflict troubleshooting
- - Construct and maintain small office network